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Unresolved complaints.

If you are not satisfied with our reply to a complaint you have made to Dentons, you can refer the matter to either the Pensions Ombudsman or the Financial Ombudsman Service - dependent upon the nature of your complaint.

Where your unresolved complaint concerns the administration of your Plan, you should refer the matter to the Pensions Ombudsman, an independent body that will adjudicate upon your complaint between you and us.

Contact details:
Pensions Ombudsman Service
10 South Colonnade
Canary Wharf
E14 4PU
Tel: 0800 917 4487
Email: enquiries@pensions-ombudsman.org.uk
Website: www.pensions-ombudsman.org.uk

Where your unresolved complaint concerns the marketing of the Plan, you should refer the matter to the Financial Ombudsman which provides consumers with a free and independent service for the resolution of disputes with organisations that are authorised and regulated by the FCA.

Contact details:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
E14 9SR
Tel: 0300 123 9123
Helpline: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

Where your unresolved complaint concerns how we have handled your personal data in relation to your SIPP, you should refer the matter to the Information Commissioner's Office.

Contact details:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Email: casework@ico.org.uk
Website: www.ico.org.uk

A reference to either Ombudsman Service will not affect your legal rights.


 

01483 521521