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General information

If you are not satisfied with our reply to a complaint you have made to Dentons, you can refer the matter to either the Pensions Ombudsman or the Financial Ombudsman Service - dependent upon the nature of your complaint.


Where your unresolved complaint concerns the administration of your Plan, you should refer the matter to the Pensions Ombudsman, an independent body that will adjudicate upon your complaint between you and us.

Contact details are:
Pensions Ombudsman Service
11 Belgrave Road
London
SW1V 1RB
Tel: 020 7630 2200
Email: enquiries@pensions-ombudsman.org.uk

Where your unresolved complaint concerns the marketing of the Plan, you should refer the matter to the Financial Ombudsman which provides consumers with a free and independent service for the resolution of disputes with organisations that are authorised and regulated by the FCA.

Contact details are:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 020 7964 0500
Email: complaint.info@financial-ombudsman.org.uk

A reference to either Ombudsman Service will not affect your legal rights.



 

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